Your JV Carpentry Guarantee

Your new JV Carpentry fitted furniture has the benefit of a manufacturer’s guarantee which covers the failure of materials purchased for 7 years.

The Guarantee is subject to the following conditions: 
• The furniture has been installed by JV Carpentry in the U.K.
• The furniture has been used for normal domestic purposes only.
• The guarantee is personal to you and is not transferable.
• The furniture has not been altered, or interfered with, by any other persons not authorised to do so by JV Carpentry.
• Any repair work must be undertaken by JV Carpentry or our appointed agent. This does not include the fitting/replacement of the items listed below which are not covered under our guarantee.
• Any parts removed during repair works that are subsequently replaced become the property of JV Carpentry. 

 

The guarantee does not cover: 
• Any damage caused by wear and tear.
• Natural wear and tear.
• Natural colour fading caused by prolonged exposure to direct sunlight.
• Movement of wardrobe infill or worktop caused by natural movement of the house’s structure for installations over 30 days old. This also includes settlement of furniture if fitted on top of carpet.
• Fitting of any small item replacements, for example, handles, hanging rails, etc.
• Electrical and light fittings, bulbs mirrors and glass.
• Door and drawer adjustments and caulking, refitting of drawers removed from drawer runners.

• Accidental damage caused as a result of an unexpected and non-deliberate action.
• If the furniture is required to be removed from the room’s structure the guarantee does not cover re-decoration or damage to flooring. This will be the responsibility of the consumer to make good.
• All consumables required to replace faulty parts will be charged for; these include, but are not limited to, screws, filler, brackets, etc.
• Any fitting issues reported outside of 30 days from original installation date

Please note: We shall at our discretion repair, replace or reinstall parts as required. Due to natural colour fading on your existing furniture there may be a slight colour variation in any items replaced which is out of JV Carpentry’ control.
JV Carpentry also offer an aftercare service. For a cost of £250 per room/visit, a JV Carpentry’ fitter can carry out any of the following work for you
a All door and drawer adjustments.
b Replacement of any caulking required.
c Replacement of small items such as shelf pegs, hanging rails or hinge cases.
d Repair of accidental damage (parts are subject to an additional charge) 

Making a Claim 
All claims will be sent electronically to our email address: jvcarpentry.sales@gmail.

Photographic evidence of the issue must be provided to allow JV Carpentry to confirm the claim is covered under the guarantee. Should you be unable to provide photos, a £150 non-refundable call out charge will be payable to JV Carpentry.
Should an inspection be required to access the validity of a claim, a £150 call out charge will be payable to JV Carpentry. JV Carpentry will confirm the validity of any claim within 7 working days and should the claim be deemed as valid, the £150 call out charge will be refunded.
JV Carpentry will aim to rectify all valid claims within 45 days of receipt of the Guarantee claim. Should you have any further queries regarding your claim, please email jvcarpentry.sales.co.uk